Last updated January 28th, 2018
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for a store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the delivery date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customers@dezoti.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:
EK DeZoti Logistics
Attn: Returns – RMA #
200 Umber St NW
Palm Bay, FL 32907
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If provided, you may also use the prepaid shipping label enclosed with your package.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 Business days from the receipt of your item to process your return or exchange. Store credits will be available as soon as the returns are processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please Note
● There is no restocking fee that will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at customers @ dezoti . com